Table Of Contents

Introduction
How to use this book
Understanding retention
Culture and climate
Policies and procedures
Mission and goals
The setting and having fun
The work itself
Communication
Relationships
Leadership
Dismissing a volunteer
Recruiting volunteers
Motivations to volunteer
Screening and selection
Orientation
Training
Lifecycle of a volunteer
Developing a successful recognition and reward

program
Researching outside and inside your organization
Involving others in the recognition program
You get what you reward
The budget
Individualized and customized recognition and

reward
Family and client recognition
Peer-to-peer recognition
The power of the personal thankyou
Verbal recognition
Written recognition
More creative and varied ideas
Themes for the recognition program
Making it public
Recognizing trends
Short-term volunteers
Online volunteers and other long-distance

volunteers
Families, young people and seniors
The annual recognition event
Successful events

Reviewing regularly

Coming to a close

Suggested readings

ISBN: 0 646 45024-7
Paperback, 270 pages

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I have just finished reading your book. I thoroughly enjoyed the read. You get 501 out of 501 from me! Your contribution towards volunteerism throughout Australia and many other countries is positive, innovative, energetic, resourceful, supportive, focused and helpful...Keep batting on...   Kind  Regards   Ian Kaye-Eddie Chief Executive Officer St John Ambulance WA